Refund policy
Bone Doctrine products are made to order. Because each item is produced specifically after an order is placed, we do not accept returns, exchanges, or refunds for buyer's remorse, incorrect size selection, incorrect color selection, or a change of preference.
Customers are responsible for reviewing product descriptions, sizing information, colors, and order details before completing a purchase.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a reprint or refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact Bone Doctrine Studios by emailing us at bonedoctrine@gmail.com.
If your refund is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To process a claim, we may require:
- Your order number
- A description of the problem
- Clear photographs or video showing the item and the defect
- photographs of the size tag, packaging, or shipping label when relevant
When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Shipping charges are not refundable except when required by law or when Bone Doctrine determines that a fulfillment error warrants reimbursement.
You can always contact us for any return question at bonedoctrine@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Eligible claims will be reviewed through our fulfillment partner or manufacturer. Depending on the circumstances, an approved claim may result in a replacment, reprint, of refund.
Defective or damaged products generally do not need to be physically returned unless specifically requested.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions and Legal Rights
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bonedoctrine@gmail.com.